Question 1

How do I get started with the Oppi Wallet app?

Accepted Answer

First, download the Oppi Wallet app from the App Store or Google Play Store on your device. After installation, click on 'Create an Account' and once successfully created, click on 'Create a New Wallet'. Then backup your 12-word Recovery Phrase and store it securely. We also offer options to store your backup on iCloud and Google Cloud for added convenience.

Question 2

I didn't receive the SMS or email verification code. What should I do?

Accepted Answer

After requesting an email verification code, check your mailbox and spam folder. If you still haven't received it, click the resend button. For SMS verification issues, click the resend button to receive another code. We also offer Telegram notifications as an alternative — go to Settings (top right corner), click on 'Connect with Telegram' and start. You'll then receive mobile OTP codes on Telegram as well.

Question 3

I forgot my password. How can I reset it?

Accepted Answer

If you forget your password, you can reset it using your 12-word seed phrase. Simply click the 'Forgot Password' button, enter the seed phrases you received during wallet creation, set your new password, and save it.

Question 4

How can I use my wallet on another device?

Accepted Answer

Install the app on your new device and choose 'I already have a wallet'. Click the import button to see your wallets, select your wallet, enter your seed phrase, and set up your face ID or PIN code to continue your crypto journey.

Question 5

I want to delete my account. How can I do that?

Accepted Answer

You can delete your account by going to the Settings option and selecting 'Delete Account' to permanently remove your account from Oppi Wallet.

Question 6

I lost my seed phrase. Can I recover my account?

Accepted Answer

Unfortunately, if you lose your seed phrase, you cannot recover your account since Oppi Wallet is a fully decentralized wallet. If someone gains access to your seed phrase, they can easily access your funds. We strongly recommend storing your seed phrase in a secure place at all times.

Question 7

How can I enable two-factor authentication (2FA)?

Accepted Answer

Go to the Settings option, then navigate to the Security menu. You will find the Google 2FA option there to enable two-factor authentication for enhanced security.

Question 8

I noticed a suspicious transaction. What should I do?

Accepted Answer

If you find a suspicious transaction in your wallet, follow this process: Move funds to a new wallet if possible — create a new wallet on another device and transfer all your funds there as soon as possible. Check what happened using a block explorer to review the suspicious transaction. Revoke suspicious permissions using revoke.cash or app.unrekt.net to revoke token approvals. Learn and avoid future risks — don't click random airdrops or connect to unknown DApps, avoid scam DMs and links (especially on Discord, Telegram, Twitter), and never import your seed phrase into untrusted websites or extensions.

Question 9

I lost my device. Can I still access my wallet?

Accepted Answer

Yes, you can recover your wallet using your seed phrase. Install the app on a new device, choose 'I already have a wallet', enter your seed phrase, and recover your wallet completely.

Question 10

How secure is Oppi Wallet?

Accepted Answer

Oppi Wallet prioritizes security through multiple layers of protection. We recommend users store their seed phrase in a secure place, enable Google 2FA, and use face recognition when accessing the wallet app for maximum security.

Question 11

How can I deposit crypto into my wallet?

Accepted Answer

First, you need to add tokens/coins to your Top Coins list. Click on the coin you want to deposit and choose the receive option. You can use the provided address or QR code to deposit crypto into your wallet.

Question 12

Which networks are supported for sending and receiving crypto?

Accepted Answer

We support TRX, BSC, POLYGON, ETH networks as well as all other native coin networks for comprehensive cryptocurrency transactions.

Question 13

A friend sent me USDT, but I haven't received it. What should I do?

Accepted Answer

We recommend waiting around 2 hours in general to receive sent USDT. If you still haven't received it, ask your friend for the Hash ID and check it in a block explorer like tronscan.org or etherscan.io. Please verify the network — if your friend sent USDT on a different network than expected, you might lose the tokens.

Question 14

I transferred funds to the wrong network. Are my tokens lost?

Accepted Answer

Yes, you will lose your tokens if sent to the wrong network. Always double-check the network before making transfers.

Question 15

What are the transaction fee rates in the wallet?

Accepted Answer

We do not charge any fees for TRON USDT transactions. Other transactions will incur standard network fees.

Question 16

What cryptocurrencies does Oppi Wallet support?

Accepted Answer

We support Bitcoin, Dogecoin, Litecoin, Ethereum, Matic, BNB, and all tokens supported on BSC, ETH, POLYGON, and TRX networks.

Question 17

Is there a limit to how many cryptocurrencies I can store in the wallet?

Accepted Answer

No, there is no limit to the number of cryptocurrencies you can store in your Oppi Wallet.

Question 18

I completed a swap but my balance hasn't updated.

Accepted Answer

Oppi swaps are available through third-party API providers, so swaps may require some time to process. If it still doesn't work for you, please contact our support team for assistance.

Question 19

Can I add a custom token that's not on the default list?

Accepted Answer

Yes, you can. First, add the custom token to your coin list, then simply select it when making a swap.

Question 20

Why do I need to deposit funds before creating a card?

Accepted Answer

We have a small card creation fee that will be deducted from your wallet, so you need to fund your wallet initially to create a card.

Question 21

What does 'Initial recharge' mean and why is it required?

Accepted Answer

Initial recharge refers to the minimum deposit required for card creation to cover the card creation fees and ensure you have funds available for transactions.

Question 22

What can I buy with the remaining $5 after creating the card?

Accepted Answer

You can buy anything with the remaining balance. Use your virtual card for online subscriptions, purchases, and various transactions.

Question 23

Where else can I use my Oppi Card outside the app?

Accepted Answer

You can use your Oppi card anywhere for subscriptions, online purchases, and other transactions just like a regular card.

Question 24

Can I use the virtual card for online shopping?

Accepted Answer

Yes, you can use the virtual card for online shopping and purchases.

Question 25

Can I use the virtual card for Apple Music subscription?

Accepted Answer

Yes, you can use the virtual card for Apple Music and other subscription services.

Question 26

There are 3 different cards in the wallet. What are they used for?

Accepted Answer

We have 2 virtual cards: one requires KYC with fewer usage restrictions, another is a non-KYC card with more restrictions. We also offer a physical card option that requires application and will be delivered to your doorstep.

Question 27

What types of payments can be made in the app?

Accepted Answer

Only crypto payments, as we are a decentralized crypto wallet solution.

Question 28

How can users earn rewards with Oppi Wallet?

Accepted Answer

We have a refer and earn program for Oppi users. You earn rewards when you refer someone using your referral code.

Question 29

My referrals or referral bonus are not showing in the app. What should I do?

Accepted Answer

You will see users in 'My Referrals' once they join using your referral code. You'll receive your referral bonus once they create their first card.

Question 30

How can I invite a friend using Oppi Wallet?

Accepted Answer

Go to the Referral section and share your referral link via social media or personal chat apps, or copy and share your referral code directly.

Question 31

I paid for a hotel reservation set for the 30th. I didn't go—can I use it another time?

Accepted Answer

According to our cancellation policy, this depends entirely on the hotel. Some hotels offer full refunds if cancelled within 24 hours of booking, others provide partial refunds based on advance notice, while discounted rate bookings may have stricter no-refund policies. You can apply for cancellation and/or date change requests, and we'll respond with available options.

Question 32

How can I book a flight with Oppi Wallet? Is there a quick guide?

Accepted Answer

Simply go to the Travel menu option in the footer right corner. It's very easy to book flights using your crypto wallet with our step-by-step process.

Question 33

Will I receive any discount or cashback when booking a flight?

Accepted Answer

We don't currently have cashback or discount features, but our marketing team is working on bringing you the best suitable offers in the future.

Question 34

Is Oppi Wallet available on Android and iOS?

Accepted Answer

Yes, Oppi Wallet is available for both Android and iOS platforms.

Question 35

What's the difference between the browser extension and the mobile app?

Accepted Answer

We don't have a browser extension. We have a web-based wallet with Send, Receive, Swap, Oppi Cards, and Business API modules, but it doesn't include flight and hotel booking features. The mobile app additionally includes flight and hotel booking modules.

Question 36

Can I use a QR code to log in or make a transfer?

Accepted Answer

You can use the QR code on the receive screen to receive funds from other users. We also have a QR code option in the web-based wallet for login. Go to mobile app Settings > Connect Device to log into the web-based wallet.

Question 37

How can I connect to DApps?

Accepted Answer

When connecting Oppi Wallet to a DApp, the DApp will have an option to add a seed phrase. You need to enter your own seed phrase that was created during signup. Note: browser support will be added soon.

Question 38

What can I do with the Oppi Wallet app, in short?

Accepted Answer

You can store, send, receive, and swap crypto with Oppi Wallet. You can also create crypto cards for shopping and online purchases, and book flights and hotels within the app. Oppi Wallet is the world's first decentralized wallet with all these integrated features.

Question 39

Is your wallet open-source? Has it been audited?

Accepted Answer

Our wallet is not open-source. It is currently under audit by our partners Hacken and Cyberscope.

Question 40

Will Oppi Wallet support local currencies in the future?

Accepted Answer

No, because we are a decentralized platform focused on cryptocurrency transactions.

Question 41

Is Oppi Wallet available in all countries? Are there any restrictions?

Accepted Answer

Yes, Oppi Wallet is available in all countries without restrictions.

Центр часто задаваемых вопросов

Аккаунт и регистрация

Безопасность и восстановление

Крипто-транзакции

Обмен

Использование Oppi Card и виртуальной карты

Награды и рефералы

Путешествия и бронирования

Возможности приложения

Другое / Общие вопросы

Центр часто задаваемых вопросов

Аккаунт и регистрация

Как начать пользоваться приложением Oppi Wallet?

Я не получил код подтверждения по SMS или электронной почте. Что делать?

Я забыл пароль. Как его сбросить?

Как использовать кошелёк на другом устройстве?

Я хочу удалить аккаунт. Как это сделать?

Безопасность и восстановление

Я потерял seed-фразу. Можно ли восстановить аккаунт?

Как включить двухфакторную аутентификацию (2FA)?

Я заметил подозрительную транзакцию. Что делать?

Я потерял устройство. Смогу ли я получить доступ к кошельку?

Насколько безопасен Oppi Wallet?

Крипто-транзакции

Как пополнить кошелёк криптовалютой?

Какие сети поддерживаются для отправки и получения криптовалюты?

Друг отправил мне USDT, но я их не получил. Что делать?

Я отправил средства через неправильную сеть. Токены потеряны?

Какие комиссии за транзакции в кошельке?

Какие криптовалюты поддерживает Oppi Wallet?

Есть ли ограничение на количество криптовалют, которые можно хранить в кошельке?

Обмен

Я выполнил обмен, но баланс не обновился.

Можно ли добавить пользовательский токен, которого нет в стандартном списке?

Использование Oppi Card и виртуальной карты

Почему перед созданием карты нужно пополнить кошелёк?

Что означает «Первоначальное пополнение» и зачем оно нужно?

Что можно купить на оставшиеся $5 после создания карты?

Где ещё можно использовать Oppi Card помимо приложения?

Можно ли использовать виртуальную карту для покупок в интернете?

Можно ли оплатить подписку Apple Music виртуальной картой?

В кошельке есть 3 разные карты. Для чего они нужны?

Какие виды платежей доступны в приложении?

Награды и рефералы

Как пользователи могут получать награды в Oppi Wallet?

Мои рефералы или реферальный бонус не отображаются в приложении. Что делать?

Как пригласить друга в Oppi Wallet?

Путешествия и бронирования

Я оплатил бронирование отеля на 30-е число, но не приехал. Можно ли перенести его на другую дату?

Как забронировать авиабилет через Oppi Wallet? Есть ли краткая инструкция?

Получу ли я скидку или кешбэк при бронировании авиабилета?

Возможности приложения

Доступен ли Oppi Wallet на Android и iOS?

Чем браузерное расширение отличается от мобильного приложения?

Можно ли использовать QR-код для входа или перевода?

Как подключаться к DApp? (Примечание: поддержка браузера появится позже.)

Что можно делать в приложении Oppi Wallet, если кратко?

Другое / Общие вопросы

У кошелька открытый исходный код? Он проходил аудит?

Будет ли Oppi Wallet поддерживать местные валюты в будущем?

Доступен ли Oppi Wallet во всех странах? Есть ли ограничения?